Victoria City Hall

Today the City of Victoria releases its Customer Service Action Plan. A long time in the making, this plan will open up city hall and make it a user-friendly place for residents to do renos, small business to open smoothly, and for small and large-scale developers to get timely assistance.

I’ve been meeting with developers and small business owners since being elected last November and I’ve heard an endless string of frustration about how hard it sometimes is to open a business or build a building in the City. I’m optimistic that the implementation of the Customer Service Action Plan will change this. And I’m hopeful that Victoria – in particular our village centres and our downtown – will once again become thriving bustling and welcoming places. I’m willing and wanting to do what I can to make this so.